Terms
How we work together.
What we do
Fetch Travels provides in-home pet sitting, house sitting and pet daycare in the London neighbourhoods we cover. We also offer dog walking and drop-in visits in Honor Oak, Forest Hill and nearby SE23 postcodes.
We do not offer boarding at our own address, nor do we operate a kennel or cattery. Care always takes place in your home, or, for in-hotel sits, in the hotel or accommodation you have booked.
How a booking is made
Every booking starts with an enquiry, usually through the form on this site or directly on WhatsApp. We'll ask about your dates, your pet, your home and anything specific you'd like us to know.
A booking is only confirmed once we've agreed the dates and details in writing, usually by WhatsApp or email, and we've sent you a clear confirmation message. Until that point, no sitting service is guaranteed.
We don't currently ask for a deposit, but if that changes for longer or more complex bookings in the future, we'll tell you the amount and when it is due before anything is confirmed.
What we ask of you
You agree to give us accurate information about your pet's health, routine, behaviour, dietary needs, medication and emergency vet contact. You also agree to leave your home in a generally tidy, safe state for the sitter, with food, bedding, toys, cleaning supplies and any other essentials clearly available.
You are responsible for providing secure keys, access codes or alarm instructions, and for telling us about anything in your home that could affect your pet's safety or the sitter's wellbeing.
Our sitters
Fetch Travels works with a small team of freelance sitters. Each sitter operates on a self-employed basis and carries their own insurance and DBS check, which we ask to see before they join us.
We match you with a sitter we believe suits your pet and your home, and we stay in touch while you're away. The sitter assigned to your booking is the person who will carry out the care described in your confirmation.
Insurance and liability
Our sitters are required to hold their own pet sitting and public liability insurance. Details can be provided on request.
Fetch Travels' liability is limited to the fees paid for the booking in question. We are not liable for issues caused by inaccurate information, pre-existing health conditions, events outside our reasonable control, or anything arising from a home that is unsafe or not as described.
Changes and cancellations
We understand plans change. If you need to change your dates, let us know as soon as possible and we'll do our best to accommodate you. Once a sitter has been confirmed for your dates, significant changes may not always be possible.
We do not currently ask for deposits, so there is no cancellation fee in the usual sense. We simply ask for as much notice as you can give. If we have to cancel a booking due to an emergency or unforeseen circumstance, we will do our best to help you find an alternative.
During the sit
We will follow the routine you provide and keep you updated as agreed. In an emergency, we will try to reach you first; if we cannot, we will act in your pet's best interests, including contacting your named vet or an emergency service if needed.
We do not leave pets alone for long, unsocialised stretches. If your booking requires periods where your pet will be unattended, we'll discuss this with you beforehand.
Payment
Fees are agreed before the booking is confirmed and are usually payable in full before the sit begins. We accept payment by bank transfer unless otherwise arranged.
We do not publish rates on the website because every sit is slightly different. We'll give you a clear, itemised quote once we understand your trip and your pet's needs.
Areas we cover
We cover the London neighbourhoods listed on our Neighbourhoods page. If you're unsure whether we can reach you, send us your postcode and we'll let you know straight away.
Governing law
These terms are governed by the laws of England and Wales. If anything needs to be resolved, we'll always try to sort it out directly first.
Questions
If anything here is unclear, or you'd like to discuss a specific booking, just get in touch.
Business correspondence: 98 Bovill Road, London SE23 1EJ, UK. This is not a customer-facing premises and pet care does not take place there.