How it works
Booking with Fetch Travels is simple and personal.
How booking works
- 01
Send your enquiry
Fill in the enquiry form on the site or message Lorna directly on WhatsApp with your dates, postcode and a little about your pet.
- 02
Chat on WhatsApp
Lorna will reply as soon as she can to confirm availability, ask about your pet's routine and answer any questions.
- 03
Meet and greet, if time allows
For first-time bookings, Lorna will usually arrange a visit so everyone is comfortable before the sit is confirmed.
- 04
Quote and confirmation
Once you are both happy, Lorna will send a quote and confirm the sit by WhatsApp. That message is your booking confirmation.
- 05
The sit
Care takes place in your own home. Lorna or your agreed sitter follows the routine you have shared and keeps you updated while you are away.
Returning customers
If Lorna has looked after your pets before, she will first check her own availability. If she cannot do the dates, she may suggest another trusted Fetch Travels sitter, but only if you are happy with that arrangement.
Returning clients can also use the quick-book option in the footer to start a WhatsApp message with the dates and times they need.
Payment
We do not ask for deposits. The quote is sent once the sit is confirmed by WhatsApp, and payment is usually arranged by bank transfer before the sit begins.
We do not publish rates because every sit is slightly different. The quote reflects your location, the length of the sit, the number of pets and any special requirements.
Cancellations and changes
Plans change. If you need to cancel or move your dates, just let Lorna know as soon as possible and she will do her best to be flexible. Because we do not take deposits, there is no cancellation fee in the usual sense.
If Lorna has to cancel due to an emergency or unforeseen circumstance, she will let you know immediately and help you find an alternative if she can.
Things that may change
Our booking, cancellation and payment practices are agreed directly with each client and may be updated from time to time. The process described here is our usual way of working.
Questions
If anything is unclear, or you would like to talk through a specific booking, just get in touch.