Question 1

Does Fetch Travels cover my area?

Accepted Answer

Fetch Travels provides in-home pet sitting and daycare across the London neighbourhoods we cover, see our Neighbourhoods we cover page to check yours. Dog walking and drop-in visits are available locally, in Honor Oak, Forest Hill and the surrounding SE23 area.

Question 2

What's the difference between pet sitting and house sitting?

Accepted Answer

Pet and house sitting means we live in your home and care for your pets while keeping everything as it should be, post, plants, deliveries and a lived-in feel. House-only sitting is the same home care without pets: we stay in your property while you're away so it's secure and looked after.

Question 3

How do I book?

Accepted Answer

Fill out our enquiry form and we'll be in touch via WhatsApp within 24 hours. We'll then arrange a free meet & greet at your home to meet you and your pets, talk through your care needs, and agree a quote before your sit is confirmed.

Question 4

Is Fetch Travels insured?

Accepted Answer

Yes, Fetch Travels is fully insured, and every freelance sitter holds their own insurance too.

Question 5

Do you offer dog walking, drop-in visits, or daycare?

Accepted Answer

In-home daycare is available across the areas we cover. Dog walking and drop-in visits are local-only, available in Honor Oak, Forest Hill and the surrounding SE23 area.

Question 6

Do you offer boarding?

Accepted Answer

All care takes place in your own home, where your pet is happiest and most settled. We don't currently offer boarding from our address, but watch this space, that could change.

Question 7

Can you look after my pet for the day while I'm at work?

Accepted Answer

Yes, Fetch Travels offers full-day and half-day daycare sits in your own home, across the areas we cover.

Question 8

Do you offer pet sitting for hotel guests?

Accepted Answer

Yes, Fetch Travels offers in-hotel sitting, caring for your pet in your room or suite while you're out for the day or evening.

Question 9

What's the minimum and maximum length of stay you can accommodate?

Accepted Answer

We accommodate stays from one night, with no maximum, a single night, a long weekend, a week or two, or even a month, we can accommodate it.

Question 10

How much does a Fetch Travels sit cost?

Accepted Answer

Every quote is bespoke, pricing depends on when your sit is booked in, the type and number of pets, and the level of care needed. Get in touch for a personalised quote.

Question 11

Is it safe to give you a key to my home?

Accepted Answer

Yes, Fetch Travels is fully insured, and every sitter is personally vetted by founder Lorna, including a reference check, background check and full interview.

Question 12

Do you offer daily visits or live-in sitting?

Accepted Answer

In-home pet sitting with Fetch Travels is live-in, your sitter stays with your pet for the length of your trip. If you need daytime-only cover, see our Daycare service, or Dog Walking & Drop-In Visits if you just need a short check-in locally.

Question 13

Can you administer medication?

Accepted Answer

Yes, that's no problem, just include written instructions in your pet care pack and your sitter will follow them exactly.

Question 14

What happens in an emergency?

Accepted Answer

Please include an emergency contact and your vet's details in your pet care pack. If your sitter is unable to continue a sit, we'll always try to arrange a replacement, though in rare circumstances this may not be possible.

Question 15

Do you provide a written care plan?

Accepted Answer

Yes, every sit is documented in a detailed care pack completed with the owner beforehand.

Question 16

Do you offer dog walking or drop-in visits everywhere in London?

Accepted Answer

No, dog walking and drop-in visits are local-only, available in Honor Oak, Forest Hill and the surrounding SE23 area. Pet and house sitting, daycare, house-only sitting and in-hotel sitting are available across the areas we cover.

Question 17

What does a daycare sit involve?

Accepted Answer

A Fetch Travels sitter arrives in the morning to feed and walk your pet, then stays with them through the day to keep their routine as normal as possible, leaving once you're home. Available as a full or half day, across the areas we cover.

Question 18

Can you sit with my pet in my hotel room?

Accepted Answer

Yes, Fetch Travels offers in-hotel sitting for guests travelling with a pet, caring for them in your room or suite while you're out for the day, at meetings, or in the evening. We cover most central London boroughs.

Question 19

How is pricing worked out?

Accepted Answer

Every quote is bespoke, pricing depends on when your sit is booked in, the type and number of pets, and the level of care needed.

Question 20

Do you take last-minute bookings?

Accepted Answer

Yes, while we always recommend booking as far ahead as possible (we take bookings up to a year in advance), we'll do everything we can to accommodate last-minute requests too.

Question 21

When do I need to pay?

Accepted Answer

Your invoice is issued ahead of the sit, and payment is due no later than the first day of the sit starting.

Question 22

Can I shorten or extend my booking once it's confirmed?

Accepted Answer

Let us know as early as possible if your dates change, we'll do our best to accommodate it, though extensions depend on your sitter's availability.

Question 23

Will my pet be left alone for long periods?

Accepted Answer

No, with an in-home sit, your pet has company throughout, whether that's a daily visit or a sitter staying with them. With daycare, your sitter stays with your pet for the full day rather than leaving them alone.

Question 24

What about post, plants and deliveries while I'm away?

Accepted Answer

Covered as part of in-home pet and house sitting, we'll collect post, water plants and keep on top of deliveries so your home looks lived-in and cared for while you're away.

Question 25

Will I get updates or photos while I'm away?

Accepted Answer

Yes, we agree how often you'd like updates before your sit begins, whether that's daily photos, a quick message, or something less frequent, and keep to that throughout.

Question 26

Do you care for senior pets or pets with ongoing medical or special needs?

Accepted Answer

Yes, let us know about any medical or age-related needs at your meet & greet, and we'll capture them in detail in your pet care pack, including any medication instructions.

Question 27

What if I'm not happy with my sit?

Accepted Answer

Get in touch with us directly and we'll do everything we can to put things right.

Question 28

Do you take bookings over Christmas and other peak periods?

Accepted Answer

Yes, these dates are in particularly high demand, so we'd always recommend booking as early as possible.

Question 29

How do you look after pets with anxiety or behavioural needs?

Accepted Answer

Every pet is different, and we cover any anxiety or behavioural needs in detail at your meet & greet, then capture them in your pet care pack, so your sitter knows exactly how to keep your pet calm, comfortable and settled in their usual routine.

Question 30

Do you sit in shared houses or flat shares?

Accepted Answer

We don't offer sits in house shares or flat shares where other people are living in the property, it keeps things calm and consistent for your pet and your sitter.

Question 31

Do you cover my neighbourhood?

Accepted Answer

Fetch Travels covers the London neighbourhoods listed on our Neighbourhoods we cover page, see the full list to check yours.

Question 32

Do you offer dog walking across London?

Accepted Answer

No, dog walking and drop-in visits are only available in Honor Oak, Forest Hill and the surrounding SE23 area. In-home pet sitting and daycare are available across the areas we cover.

Question 33

What's the difference between a drop-in visit and daycare?

Accepted Answer

A drop-in is a short visit for feeding, a toilet break or a quick check-in; daycare is a full or half day, with your sitter staying the whole time. Daycare is available across the areas we cover.

Question 34

How much notice do you need for a drop-in visit or dog walk?

Accepted Answer

As far in advance as possible, though we'll always try to accommodate last-minute requests too.

Question 35

Do you offer regular or recurring dog walks, or just one-off?

Accepted Answer

Yes, we can do either, fill out our enquiry form with what you need and we'll be in touch.

Question 36

Is there a Fetch Travels pet sitter near me?

Accepted Answer

Fetch Travels covers the London neighbourhoods listed above, see the full list to check yours.

Question 37

Do you cover outer London as well as central London?

Accepted Answer

Fetch Travels covers a specific set of neighbourhoods across Central, North, South and West London, plus our home area of South East London only. See the list above for exact coverage.

Question 38

Is dog walking or daycare available in my neighbourhood?

Accepted Answer

In-home daycare is available across all the areas we cover. Dog walking and drop-in visits are local-only, available in Honor Oak, Forest Hill and the surrounding SE23 area.

Question 39

How does freelance pet sitting with Fetch Travels work?

Accepted Answer

We find the clients, handle the marketing and prepare a care pack with each owner. You accept the sits that suit you and focus on the care. You're paid an agreed fee per sit, based on its length, the number of pets and the care needed.

Question 40

Which parts of London do you need pet sitters in?

Accepted Answer

Our clients live all over London, so we look for sitters who are flexible and open to sitting across different boroughs and neighbourhoods.

Question 41

Do I need my own transport?

Accepted Answer

No. Public transport is enough to get between sits across London.

Question 42

What do I need before I can sit with you?

Accepted Answer

A clear DBS check, your own pet sitting insurance and references we can contact.

Question 43

Can I work remotely while pet sitting?

Accepted Answer

Often, yes. Many sits suit freelancers and remote workers, as long as the pets' routine comes first. We'll talk through each sit's needs before you accept it.

Question 44

Can you help me start my own pet sitting business?

Accepted Answer

Yes. We're happy to share what we've learnt about setting up and running a pet sitting business in London. Get in touch to talk it through.

Question 45

Where can I read Fetch Travels reviews?

Accepted Answer

Reviews are currently on our Google Business Profile. We're also building a presence on Trustpilot, coming soon.

Question 46

Can I ask for references?

Accepted Answer

Yes, contact us directly and we're happy to share references from current clients.

Question 47

How quickly do you respond?

Accepted Answer

We aim to respond to all enquiries on WhatsApp within 24 hours.

Question 48

Do you offer a free consultation?

Accepted Answer

Yes, every new client starts with a free meet & greet consultation at their home before any sit is confirmed.

Question 49

What is hotel pet sitting?

Accepted Answer

Hotel pet sitting means a Fetch Travels sitter comes to your hotel and stays with your dog or cat in your own room or suite while you are out. Your pet stays in the space they have already settled into, rather than being taken elsewhere.

Question 50

Which London hotels do you cover?

Accepted Answer

We provide hotel pet sitting for guests staying in hotels across London. Tell us the hotel name and your dates when you enquire and we will confirm the arrangement with the front desk or concierge before anything is booked.

Question 51

Can a sitter stay overnight in a hotel room?

Accepted Answer

In-room sitting is usually arranged for daytime and evening hours. Overnight arrangements depend entirely on the hotel's own policy, so tell us what you need and we will check what is possible.

Question 52

Will my dog be walked during a hotel sit?

Accepted Answer

Yes, if that is part of the routine you agree with us. Your sitter can take your dog out for the walks and toilet breaks you set out, then settle them back in the room.

Question 53

How much does hotel pet sitting cost?

Accepted Answer

Every quote is bespoke. We look at your dates, hours, hotel and your pet's requirements, then send a clear price for you to accept. Enquiring costs nothing and does not confirm a booking.

Question 54

Can household support be booked without pet sitting?

Accepted Answer

Yes. Household support and home concierge are available across London on their own or alongside a pet sit, and at any time of year, not only while you are away. Enquire via the form or WhatsApp and Lorna will confirm what can be arranged.

Question 55

Do you offer home organisation when I'm not going away?

Accepted Answer

Absolutely. We organise homes across London at any time, whether you are home or away. Many clients choose to use time away wisely so the work is finished without interrupting day-to-day life, but it is entirely up to you.

Question 56

Can you sell my clothes on Vinted, eBay or Depop for me?

Accepted Answer

Yes. Our wardrobe and resale concierge can set up your Vinted, eBay or Depop shop, prepare and photograph your clothes, write the listings and post each item once it sells. You approve every listing, and the proceeds are entirely yours. We charge for our time, never a cut of your sale.

Question 57

Which areas of London do you cover for home concierge?

Accepted Answer

Household support and home concierge are available across the London neighbourhoods we cover, the same areas as our in-home pet sitting service.

Question 58

How does pricing work for home organisation or concierge help?

Accepted Answer

Every quote is bespoke and depends on the time needed, the tasks involved and whether it sits alongside pet care or is booked separately. Enquire for a clear, no-obligation quote; Lorna replies within 24 hours.

Question 59

Will you let tradespeople or cleaners into my home?

Accepted Answer

Yes, contractor coordination is part of the service. We meet cleaners, tradespeople and deliveries, oversee each visit, check the work, report back with photographs and keep a household maintenance list moving, so you never have to wait in.

Everything you might want to ask.

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